The Network Intellectuals
FDI Telecom Started her LDI Network....
Support

We take customer service and support very seriously. The customer is king. This becomes all the more important considering that our interconnect partners have entrusted their mission critical business to us.

Our infrastructure and interconnects are pro-actively managed and monitored under the watchful eye of our team of highly professional, dedicated and customer-centric engineers that staff our 24x7x365 Global Network Operation Center (NOC). Our ever-ready and vigilant team of engineers are continuously monitoring and tracking the Quality of Service on our network, by analyzing various technical parameters (e.g. ACD, ASR, PDD).

We provide SLA driven 24x7x365 customer service and support to all our interconnect partners i.e. a Service Level Agreement is agreed with each interconnect partner, quantifying resolution times and key performance indicators for fixes, as well as an escalation matrix (all the way up to the CEO), in the eventuality of any degradation in service quality. Interconnect partners are able to interface with our NMC over the phone, via email or over instant messenger, with all complaints being managed and tracked through an online trouble ticketing system.

Help Desk

FDI Telecom enables its valuable customers to register and track their support requests thhrough state of the art ticketing system. Each support request is assigned a unique ticket number. Please click Here to open/view your trouble tickets.

 

 


 


 

 

LDI Support

Ph: +92 (42) 111-000-019

Email: noc@fditel.com            

MSN:  ldinoc@fditel.com

Skype:fdi.noc

 

Billing Support

Ph: +92 (42) 111-000-019

Email: billing@fditel.com

MSN: ldinoc@fditel.com

Skype: fdi.telecom

How we do it?

Mar 1, 2012: FDI Telecom signed agreement with PITC for Wapda billing information.

Mar 12, 2012: FDI Telecom short codes immplemented on Zong network

Feb 17, 2012: FDI Telecom short codes immplemented on Warid and Mobilink networks

Jan 10, 2012: FDI Telecom short codes immplemented on Ufone and Telenor networks.

Jan 1, 2012: FDI Telecom started incoming SMS services.

Aug 1, 2011: FDI Telecom started SMS outgoing services
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Sep 1, 2010: Commencement certificate issued to FDI Telecom.

July 9, 2010: Final Inspection of Mirpur PoI completed.

June 17, 2010: Re-inspection of Mirpur PoI completed.

June 9, 2010: FDI Telecom Code of Commercial Practice and Standard Contract of Service submitted to PTA.

April 20, 2010: PTA Commencement Inspection at Mirpur PoI.

April 14, 2010: Carrier Access Code and Call by Call Carrier Code to FDI Telecom.
 
April 3, 2010: Traffic Reconciliation with SCO switching system.
 
March 30, 2010: FDI Telecom applied for commencement of her services to PTA.
 
March 24, 2010: Applied for allocation of Carrier Access and Call by Call Carrier Codes.
 
March 15, 2010: Testing of AJK landline and SCO Mobiles Codes.

March 10, 2010: SS7 signaling link established with SCO.

March 04, 2010: Installation of 1st PoP at Mirpur completed.

March 03, 2010: SCO provided E1's to FDI Telecom.

March 02, 2010: Provision of bandwidth by SCO and commencement of installation of Mirpur PoI.

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